Privacy Policy

Momentum Pilates Privacy Policy

Effective Date: 1 December 2024

Personal Information We Collect

We may collect personal information including: your name, your contact details, including email address, mailing address, street address and/or telephone number, your age and/or date of birth and your credit card details that you provide to us through various means.

This information may be collected:

• when you sign up for a membership or services via the Wellness Living app
• when you visit our website and complete forms, such as making an enquiry or booking services
• through Facebook lead generation ads

How We Use Your Information

The personal data we collect is used to:

• provide the services you have requested, such as scheduling appointments or sending membership details
• communicate with you about special offers, updates, or events related to Momentum Pilates
• tailor marketing efforts, including retargeting ads on Facebook, based on your interactions with our services and ads
• improve our services by analysing customer preferences and engagement with our website and ads

Who We Share Your Data With

We may share your personal information with third-party service providers to support our operations. We comply with the Privacy Act 1988, ensuring that your information is only shared with trusted partners who comply with privacy regulation requirements.

Third parties with whom we share information include:

• Wellness Living to send you promotional content via email
• Facebook to deliver targeted advertisements
• PayChoice to manage transactions securely

How You Can Access or Delete Your Information

You have the right to access, update, or request the deletion of any personal information held by Momentum Pilates. To make a request, please contact us info@momentumpilates.com.au, and we will respond within 5 business days.

How to Contact Us and Legal Requests

For any questions or concerns regarding your personal data, or to submit a request, please contact us at info@momentumpilates.com.au. You will receive a response within 5 days of confirmation of your request submission.

Changes to Our Privacy Policy

We will periodically update this privacy policy to reflect changes in our data practices or legal requirements. We will notify you of significant changes through email or by posting updates on our website. The effective date of the policy will always be displayed at the top.

How We Notify You of Policy Changes

To ensure transparency, we will notify you via email or on our website if there are changes to our privacy practices. For example, if we begin collecting new data types through Facebook ads or other means, we will update this policy and notify you accordingly.